Western Isles ICT Helpdesk Eilean Siar Schools IT helpdesk
Knowledgebase
Suggested knowledgebase articles:

Knowledgebase

Glow & Office 365
Microsoft Teams
OneDrive
Management & Information Systems
General Support
Teaching Resources
  • Top articles
  • Latest articles
Glow Passwords

Category: Glow & Office 365

If you don't know your Glow login details or you've forgotten your password then please submit a ticket using the following link - Glow Password Reset Request

Add to Safe-senders list.

Category: Glow & Office 365

Glow e-mail is very secure and uses some of the very latest anti-spam filtering technologies.  However, it doesn't always get everything right and some e-mail may be inadvertently marked as 'Junk' or ...

Screen Record in Powerpoint

Category: Teaching Resources

A guide to using Powerpoint for recording lessons. **Teachers should check with SMT if considering recording - Pupil safeguards, location of saved meetings and pupils potential ability to edit should ...

Windows Defender SmartScreen

Category: General Support

SmartScreen can occasionally block access to some genuine applications.  The attached guide explains how to allow access in these circumstances.

02 How to log into the Microsoft Teams desktop app

Category: Microsoft Teams

This support article will take you through the steps of logging into the Microsoft Teams desktop app using your Glow username and password. 

Managing Onedrive storage

Category: OneDrive

Some tips on how you can manage how much disk space OneDrive uses on your local system. Also, some ideas for 'archiving' old files to free up disk space on your system.

How to login to the OneDrive Desktop app

Category: OneDrive

This support article will take you through the steps of logging into the OneDrive desktop app using your Glow username/password. This will sync your OneDrive files to your computer, you will then be a...

11 How to share resources with a class on Teams

Category: Microsoft Teams

This support article will take you through the steps of adding shared files for everyone in your class team to access. This will make use of the 'Class Materials' folder that is automatically setup in...

10 How to create a Teacher only folder in a class Team

Category: Microsoft Teams

This support article will take you thorough the steps of creating a folder with Teacher/Staff only access in your Team. A Teacher/Staff only folder setup in this way can be used to store Class documen...

09 How to login to the OneDrive desktop App

Category: Microsoft Teams

This support article will take you through the steps of logging into the OneDrive desktop app using your Glow username/password. This will sync your OneDrive files to your computer, you will then be a...

08 How to sync Teams files to OneDrive

Category: Microsoft Teams

This support article will take you through the steps of syncing your Teams files to your OneDrive desktop client. This will mean that you will be able to access your Teams files from the desktop/file ...

07 How to store Pupil Classroom Files in a Team

Category: Microsoft Teams

By default a Team will setup a 'Class Materials' read only folder in your Class Team, this folder is read only for all team members. This is the ideal place to save any read only classroom resources f...